Putting Out Domino Fires
with databaseEZ

“(S)peed is very important—the quicker I fully solve a given customer’s problem the more time I have for other things"

The databaseEZ main screen

Paul Day - Director of Osprey Consultancy, Warwickshire, UK.

For me, databaseEZ and the rest of the Ytria toolset are priceless. They give a consultant such as myself a good name—you become renowned for getting things done quickly

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Paul Day of Osprey Consultancy is a veteran Domino professional with a ‘firefighter’ reputation. As a longtime and avid Ytria software user, he's sure to bring his EZ Suite tools along for the job whenever a panicked customer calls him in to douse the proverbial flames in their Notes shop. So when he learned of Ytria's newest product, databaseEZ, he immediately saw how it could further improve his ability to put out clients’ Lotus Notes and Domino 'fires' with greater efficiency.

“The general toolset that Domino gives you on the administration side for performing actions on multiple databases is very weak—virtually non-existent,” says Paul, “and that’s where databaseEZ really has, I think, captured the market—It lets you perform changes on multiple databases quickly and easily.”

Win-Win Situations

Paul primarily works annual support contracts providing third or fourth level Lotus Notes and Domino support to his clients. The very nature of these annual contracts gives his business a strong monetary incentive to get the jobs done right—and quickly.

“For me speed is very important—the quicker I fully solve a given customer’s problem the more time I have for other things. So I’ll be paid the same if I’m on site for one hour or seven hours,” says Paul. “If I can be done in an hour, I’ve got six extra hours to be doing others things and earning more money. “

Clients are naturally pleased to have their problem fixed in a timely manner, so everyone wins.

20-20 Vision for Domino

Paul notes that the bird’s-eye-view provided in databaseEZ’s interface gives you a new perspective. And this new way of looking at your databases can sometimes reveal simple solutions to seemingly intractable issues, like the following case, where a customer ended up having problems related to database properties:

“In the course of troubleshooting the client made a number of assumptions, including the assumption that all the databases had a particular property enabled,” Paul recalls. “So they were doing X,Y and Z to figure out what the problems were.”

“By using the databaseEZ tool I was able to see immediately that this property was not, in fact, turned on for a number of these databases,” he explains. “This one little thing that took very little time to fix in databaseEZ did measurably improve performance for them.“